I was told repeatedly that my service would be 59.95 for lifetime then was charged 74.96 and had to make 2 phone calls (costing a told of 62.45) in fees. Customer rep argued with me that I was only paying 59.99 to the point where I had to hang up on him. I contacted prime support and was told that they would refund me the 74.96 within 28 days and I would keep my service. I have signed up for a couple channels with 30 days free. Less then a week after getting prime 2 more withdrawals from my bank were made, they just say Amazon. I have emailed support at least 5 times regarding these withdrawals as I shouldn't of had to pay anything more after 1 week and what they were for ? And about the promised refund and they have never given (it has now been 1.5 months) and have not received a reply to any of the 5 I've sent. Would I recommend prime? Because of my extremely bad and unprofessional experience definately not. I feel like I am being ripped off. I have now with phone calls, my initial payment for lifetime membership and 2 extra payments for who knows what.....have paid $153.77 for a 59.95 service!!!! I am livid that they are ignoring and avoiding doing what they promised. And wasn't I supposed to have the first 30 days to try it out? Didn't happen either obviously. I call them fraudulent!
