This review is for the Lambton Quay branch in Wellington, NZ only.After disgusting 'service' bordering on bullying, from the Napier store, Fernando (manager) in Wellington wrnt above and beyond to sort our issue out for us. Pandora needs to be careful who it gives its franschise to, but if you want excellent service and good jewellry, then the Wrllington branch on Lambton Quay is the ONLY place to go. 5 stars. Well done Fernando and your team, and thank you again for your care and genuine help. I will be in to see you soon!