Please beware, when purchasing Pandora items online, If you ever have an issue, your problem will not be resolved at a store level. I was recently told that the stores are independently operated and has no association with online orders They are not liable to play a role in resolving any problems you may encounter when you place an order online. In my estimation their products are overrated in terms of quality and not worth the aggrevation you have to go through when trying to return or exchange an item purchased online. Couple this with the poor customer service I received when contacting customer service, let's just say I will no longer spend my money with them instore or online. Hard to believe that such a poplar retailer has such little value for their customers.