I was asked to pay more when the package arrived to the country I sent before delivery. I paid already what it costed. Plus, I have extra works of custom declaration which for the busy people is an extra work. I was not informed before the order that it would cost more. So, I think this is very bad service and I would not collect my deliver if I have to pay more as it is not fair enough and I felt that I am cheated by the Pakke. I would not recommend pakke at all. It is good to well inform clearly since we check the quote that we might need to pay more.Pakke.dk replied me to this comment that it is the custom of Thailand that charge me the additional cost. I thanks for the Pakke.dk's reply. However, the problem that I complained to Pakke.dk is that the information that this kind of cost charged by the custom of the respective country that we send the package could be charged as per the monetary values of the things that you declared as custom clearance is not given clearly by the package by the time when we ordered the delivery. So, this means that the Pakke.dk has a weakness in information giving mechanism and this should be addressed. So, as a customer of the Pakke.dk, I should this feedback to you as I hope the company want to be happy and proud as their customers are happy with the service having their valued staffs are well delivered.
