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I would have given it a zero stars but…

I would have given it a zero stars but had to click at least one to write this review. I don't know if you all get it or not but this is what has been planned all along. Many years ago, when Microsoft decided to rename it "Outlook.com", the plan was (and still is) for force everybody to start paying for Office 365 which includes the real Outlook. Even the Microsoft IT techs will tell you that Outlook.com is not the same animal that Outlook Premium is. Their whole plan is to make it as terrible and frustrating as possible for the freeloader using the free version to either leave or pay up! First, after making it Outlook.com they all but removed the spam filters and no matter how many time you marked something as span it would show up again and again in your Inbox and all they would do was tell you to mark it as spam and Outlook.com would learn and start putting it into the spam folder, Yeah, right, never happened. Well that didn't work so they came up with other ideas, They started putting known "NOT SPAM" email into the spam folder. That way, you would have to go through all your spam every time to make sure you weren't loosing something important.We still didn't leave. So they have tried other things and at the same time advertising their Premium Edition. We still didn't bite. So, now they are even removing the Premium Edition and pushing there Office 365 so you have to pay even more for Office 365 than the Premium Edition of just Outlook as Office 365 costs a lot more and you have to pay each year to keep using it.Well we are still not biting so they have now decide to try and make the free version as convoluted and confusing as possible. Have you ever noticed the constant sales pitch in the bottom left of the free version pushing Office 365 and boasting it includes Outlook? So now you get to go through a lot more steps that before only required one or two clicks on the same page to get done. For example:Do you want to move an email to a different folder? Well instead of just clicking on the "Move To" menu item and clicking on the folder you want to move it to where after clicking on the folder of choice, and the drop down folder would disappear and that email would be moved. Now, after clicking on your folder of choice the email is moved but the drop down menu doesn't go away but stays there and you have to click on the "Move To" menu to make it go away. Another one: when you wanted to report a Phishing scam all you had to do was click on the down arrow next to the "Junk" menu item and choose the "report Phishing scam" option. Now, if you want to report a Phishing scam, you first have to send the item to the to the "Junk" folder like you normally would. THEN, you have to go to the Junk folder, open up the mail AGAIN and then then click on the down arrow next to the "Junk" menu item and then choose the item that marks it as a Phishing Scam. Why the hell did they not just leave it where it was before instead of making you go through 4 or 5 extra steps? Because they are trying to p&ss you off enough to make you want to pay a much more expensive Office 365, that's why. Don't know if it will happen or not, but I can see in the near future (when not enough people buy into their scheme to have everybody upgrade to Office 365 they will make it even more convoluted or just terminate the free version complete.

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Date of experience: Sep 24, 2018