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Used a VPN and they blocked all my…

Used a VPN and they blocked all my accounts, I wasn't able to recover them anymore because they ask too many information, when the simple solution is just to reverse IP or MAKE YOUR AI to NOT BLOCK accounts on devices where I didnt' connect the VPN. (was having 3 devices connected to those accounts) Why blocking on ALL devices when only one of them used a VPN?! this is really not cool :(Had at least human presence with customer support from Reydilito then Nikhil then the floor manager Hritik and at last Abel from the Account and Billings department, but all of them were powerless to reverse the ip change. beside the technical problem, they are very kind people.

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Date of experience: May 16, 2022