The only reason I gave two stars is because the rep did his best at helping me and he is not to blame. The massive issue lies in Microsoft's failure to fix the problem on a programming level. I worked on my email draft for almost a week, as a lot of research was involved. All i had to do is attach a few images from my phone. So I used my iphone app and instead of attaching an image, I accidentally clicked on event attachment. So I closed it. Instead of just removing the event, the whole email draft was deleted! Without any warning. Zero logic involved. So, I thought ok, it's probably in my drafts. Nope, it wasn't. Checked the deleted folder, not there either. Checked the junk, sent, recoverable, NOT ANYWHERE!!!! The fact that closing an event deletes the whole email FROM EVERY SINGLE PLACE is an actual thing, is UNFATHOMABLE! I can delete picture attachments, but clearly event attachments come with EGREGIOUS, IRREVERSIBLE consequences without any information, logic or warning. Are you guys ok??? This is unacceptable! I spent ONE HOUR on 3 phone calls and almost TWO hours on live text trying to understand how to possibly undo this crazy situation, IF I AM LUCKY after doing that 3-4 times within a 24 hrs period. Not to mention that you clearly outsource your customer service to India and there is a language barrier which complicates the process even more. I googled this issue and seems like endless other people have had the same problem forever now, yet NOTHING has been done to fix such a huge failure. It's like closing a car window and your whole car shuts off mid driving, just because you closed one window. And then the dealership makes you run diagnostics 3-4 times within a day to MAYBE fix the issue. It's YOUR JOB TO ELIMINATE THE ISSUE FROM HAPPENING, NOT THE USERS JOB TO DEAL WITH WAYS TO FIX YOUR FAILURES through torture and wasted time. It's 2024. Get it together, Microsoft. Erasing an event attachment should have nothing to do with erasing the whole email from EVERY FILE IMAGINABLE FOREVER. It's insanity and complete inadequacy on your part! Switching to gmail from now when it comes to anything important, until there is a public announcement about this issue being fixed. You have failed us.
