Disappointing Experience with OpenTable – Unfair Practices and Poor SupportOur experience with OpenTable has been incredibly frustrating as a small, independently owned bar/restaurant.We signed up in hopes of increasing visibility and streamlining reservations, but quickly realized it wasn’t the right fit for our business. We cancelled within 15 days—well within the buyer’s remorse period as outlined under Ontario consumer protection laws. Despite this, OpenTable still charged us a $3,000 cancellation fee, which we believe is completely unfair and unreasonable.To make matters worse, the platform brought in very few bookings, and the high monthly costs weren’t justifiable. The support was minimal, and we felt like our concerns were dismissed once we expressed dissatisfaction.Small businesses should be cautious before signing up. The fine print comes with heavy penalties, and the value just isn’t there—especially when other, more flexible and transparent options are available.
