Our company acquired this system in October 2024, under the promise that it would be compatible with our internal processes (which are simple). The only customization point — which was extensively aligned before the sale, through meetings, shared documentation, and more — was the pricing structure of our projects.The response from the sales team and its technical support was clear: Yes, the system would be adapted, with some customizations to be implemented during the project. We were sold a package of 50 hours, with the assurance that this would be enough.However, due to several absurd situations showing a complete lack of commitment to the client, we were forced to request project cancellation in March 2025.We have not been able to fully use a single module in the PRD environment. And recently, we discovered that the TAX module is not working, and that if we want to use it, we must pay an additional fee to the partner Avalara.In addition, unprepared professionals were assigned to our project. The company has shielded itself from complaints, choosing to listen only to what junior-level team members report. When we finally manage to escalate the issue to a higher level, the proposed “solution” is as immature as the service itself: a minimal hour package, with no action plan, no qualified professionals, and no guarantee the system will ever function.We do NOT recommend acquiring this system.Besides everything mentioned above, if you need to escalate the issue to higher instances, you will have to deal with the company’s headquarters in Belgium.
