I m tamping with oculus, I ordered some accessories for Christmas and they weirdly duplicate my order. I order one oculus case and one 14ft pc wire which comes to £138.I ordered the items on the Thursday 28 Oct 2021 and I notice straight away that only half of my order was being sent and only half the payment went out. I got in contact straight away wondering if they had missed the other half of the order. Oculus told me it was fine and to let them know by Monday if the item hasn’t dispatched. Saturday night I notice a pending amount of £138 was pending in my back account. I got in touch again with oculus and questioned why the full amount was pending when half of the order had already been taken. Oculus told me only £89 is due to leave my account. The next day £138 left my account So now I had duplicate of the oculus case when all I was only waiting on the 14ft pc cable. I got in touch AGAIN and was told I ll have to wait for the parcel to arrive and then send it back to get my refund. On Tuesday night I then notice £89 was pending from my account again !!! And guess what’s on it way another 14ft pc wire!!! Oculus now owes £138 and told me for me to get my refund I had to return the items to receive my refund. I then asked the agent could they please send me one return postal label so both parcel returned in one box but nooo they wanted it sent separately. To return the parcels I then needed to drive 30 miles to my local international depo as the normal dhl services couldn’t take the parcel off me due custom checks. By this point of driving around trying sort the problem out I m extremely grumpy. I contacted oculus again about driving 30 miles to drop the parcels off and i had dhl receipt as proof the items are now in shipment to them.On the 9th I received one payment for the case which was half the payment. But I m still waiting on the £89 refund and all I keep getting told is I have to wait 5 days for a further investigation it’s gone well past 5 days. It’s now the 23rd November and still no refund!!!!
