I ordered a phone from the Nokia website on the 23rd December 2020 for next0day delivery, but four weeks later It still seems to be stuck somewhere in DHL, who say on their website that they received it, but on the phone say they didn't. DHL remarked that the parcel was coming from a location only about 20 miles from me, so this isn't a Brexit border problem.Nokia seem to have no interest in helping after an initial reply asking for more details and then replying to further emails just that the problem had been passed to a team to be resolved. There seems to have been no attempt to resolve the problem, whilst the Nokia website still says that the phone is on its way.For several weeks, I've asked for information, I've asked for them to talk to me, I've asked for them to cancel the order, recall the parcel and refund my money. That having not happened, I'm having to pursue them via my bank to recall the card transaction. In this, the bank were very helpful.I would gladly have forgiven them not meeting their next day delivery promises for something ordered on December 23rd, but it is now the 4th of February. Problems happen, but there seems to be no meaningful response from Nokia to resolve this one.In reading reviews of Nokia on Trustpilot, differentiate between reviews of the phones, which are good, and purchasing from Nokia itself, which seems to be a problem area. -------------------------------------------------------------After a month of ignoring requests for help, they've sent out a bulk email saying that they'll be refunding customers and with a £50 voucher valid for one month - not much good as I've already bought a (nokia) phone elsewhere.I've tried to get them to explain what really happened to my order, and why I was ignored for a month, but they won't tell.-------------------------------------------------------------About a month after the review, Nokia requested further details of my order via Trustpilot and this was provided. However they haven't reached out by email or by responding on Trustpilot.-------------------------------------------------------------This was as bad as it gets for internet shopping - I cannot recommend buying direct from Nokia, although I would cheerfully buy a Nokia phone from Argos or similar.
