Had an awful we experience with Nokia customer service! Had the same problems that Nokia admitted that there is with the type C charging port that plagues all models . After about 16 emails I have now been offered a replacement phone but they want me to send back my old phone first which would be ok if I could take it back to factory settings to wipe all my data including online banking details etc etc.This I can't do because I can't charge the phone up because of the Type C manufacturing fault that affects the Nokia models. Can't believe the cheek of them telling me to send it back when I can't wipe it clean ! Only an idiot would send it back with there details viable !! Would never buy or recommend a Nokia again.I now passed case over to consumer direct ,
