This first time my phone broke it just turned off and presented a black screen that would not turn back on. All I ws doing was playing music, not even touching the device. The second time I sent it for a repair was because it started being very slow and not functioning correctly, taking minutes to close a window and to react to me touching the screen so nothing would open or apps would crash straight away. When I sent the phone off this time there was no repair done, apparently they could not find the issue. I received my phone back on the 19.07.2022 to find it in a worse condition than when I sent it off. It was stuck in an update (2GB) that it needed to download but once downloaded it needed to restart which caused the phone to crash each time and resulting in the factory reset screen. I find this appalling - Obviously who ever had looked at it would have seen this and sent it back to me anyway? Or I have received someone else model as the sim card slot is now different. I now have to send it off AGAIN for a 3rd time yet I cannot create an order to send it off because the DHL delivery takes 48hrs to sync. So again I am out of a phone for an extra 3 days on top of however long it takes to repair again. Now 28.07.22 I have received my phone back in the EXACT same unworking condition. Completely broken yet I am expected this to be a working product? Not only have I expressed this against my salutary rights but Nokia did not seem to care and came out with the usual S**T of we have to follow procedure or sending it off for repair...... for it to only not be repaired again. Do not trust them, their customer service is useless - you cannot get in touch with anybody who can actually sort your issue.What's more frustrating is that my warranty is not extended, but will eventually run out and my crappy phone that’s faulty will no longer be fixed through no fault of my own. What a scam.Furthermore to all this one of the perks was that it planted a tree to offset carbon emissions created from the green product. Yes considering my phone has been sent to Hungry 3 times from the UK to be repaired I don't think this is particularly sustainable to me - a Complete GREENWASHING SCAM! Maybe one day I will get some justice for this appalling service. For reference I wasted £120 on the Nokia G10 for it to work for 4 months.
