Sales at Nissan of Cool Springs in Franklin is concerned 85% with bilking all it can from it’s customers. At least one sales person lied to me making false promises; when I had signed the papers and proceeded to drive home, I discovered that the car was not equipped as described. When I brought it back, he told me that the equipment I described was available only on costlier models. His cynicism was shocking.And the sales manager stood behind him.I fear that this is good new to you, because yours is a typical too-big-to-exist corporation obsessed solely with more profits and more tens of millions in compensation that in a just society would be felony larceny.Until now, however, I did have confidence in the Cool Springs service department. The technicians are excellent—to the best of the knowledge of a person like me, so bereft of the expertise possessed by those technicians.But the ICC sensor has been a problem. It has been replaced once, and now it must be replaced anew.I was called and informed that the part had been ordered and received at the dealership, but I could not come in because I was due for surgery. Now recovering from that surgery, I was told that no appointment can be made until next Thursday—a week for now.I am still on medical leave and I can take the car in today. Even tomorrow, a Saturday, or Monday.The next available Saturday is not until November!Am I a customer or a serf requesting a favor of a noble in the castle?
