My old switch was breaking so I bought a new one, I told the person who took the old one once they fixed it they could keep it, it had to be factory reset and I lost my animal crossing island save (no where when I was transferring data did it say my animal crossing and other games would not be transferred) I contacted Nintendo to get my island back up and I have been refused. They said no. Why charge me yearly to keep a backup of my game and then when I need the backup say no? I have played over 1000 hours and it’s gone. Extremely disappointed.
