Our Nintendo Switch died after only 2 years of life with a bad wifi chip issue that completely bricked the system. Nintendo customer service acknowledged that this was a known issue, that it had nothing to do with user error, but since our system was not within the 1 year warranty they wouldn't help resolve the issue. I would have to pay all repair costs and shipping. They offered me a 25% discount on the repair after I complained, but when I said I needed to discuss it with my wife they said I would lose the discount if I didn't make the decision RIGHT NOW, effectively trying to pressure me into making the decision to pay them more money for the inconvenience of getting my system working, even though the issue was with their defective hardware by their own admission. WILDLY unacceptable customer service. As someone with 2 Nintendo consoles from my childhood still in working order, Nintendo has lost my business for life. Way to ruin a lifetime of brand loyalty over a $100 repair, guys.
