They renewed my subscription without sending the e-mail that they claim they send alerting one to the fact that the subscription is about to be renewed. I checked all my e-mail folders and no such e-mail was sent. They withdrew money for the subscription which was how I learned that the subscription had been renewed.I write customer service and ask for them to refund me the money as I do no longer want their magazine.They then claimed that an attempt was made to refund the money but the bank didnt accept the transaction. So now they claim that a refund check was sent, they then say that the check might take up to 4 weeks to arrive. Four weeks pass and still no check.They then say that they will contact the appropriate department so the check might be traced and if necessary be re-issued.I never recieve an update so I contact them for the 5th time.They then say that it can take up to 6 weeks for it to arrive.Six weeks pass and nothing.I contact them again and get the same answer as before that they will contact the appropriate department.They now say a refund check was issued on the 15th of august and that it can take 6 to 8 weeks for it to arrive.The delivery time increases everytime I contact them. Feels like stalling tacticts to me used by scammers.This is the worst customer service I have ever had to deal with.It honestly feels more like a scam company than a magazine.Probably wont get my money back.
