Fantastic magazine, THE WORST customer no-service experience in many years for me. The low, recent reviews tell the story. They renew when NOT authorized, pay lip service to "making things right" and then delay, get it wrong, and slow to refund. I had mini subscription, cancelled a month before it would have auto renewed, had a screen shot of cancellation acceptance (which a representative saw when I sent it) and they still auto-renewed for the max amount. Called, 40 minutes on the phone, 3 people, 5 emails...A week later, still nothing. Currently started a dispute through the credit card I used. Will not subscribe again. Avoid the trials, it seems they are not in synch with the "home office" (the term used by the a few of the reps I talked to, to shift blame). Shame on you The New Yorker!!!!
