I signed up for the 10 magazines over 10 weeks for £10 which I thought was great! I called in to cancel my subscription weeks before the end to ensure my account didnt roll over into the the standard price Direct debit of £65 a month. The advisor made notes on my account and assured me multiple times on the call that I would not pay the extra and my account would close... after a few weeks I get woken up by a messege alerting me that I have entered into my overdraft, £65 had been taken by new scientist...After calling in again the customer service team took full responsibility and apologised but said they couldn't repay me the overdraft charges and I'd have to wait days for the money to be re payed into my account, the best they could do would be the 23rd October.... I wait still no money, I called in today the 28th of October to be told I would have to wait 14 days!!!! For money to be placed into my account!!! I was then forwarded to a incompetent advisor who made out that this is what I had signed up for when I entered in my details!!! I am appalled by the Customer service, I have never experienced anything like it, I was laughing on the phone at the absolute lack of care the so called senior advisor had for me and my situation! I worked for British Telecom for 2 years and dealt with customers in billing on a daily basis we had extensive training on how to deal with situations like this and it seems that not one of the staff I had spoken to had recieved the correct training to deal with customers appropriately the service is absolutely shocking. I hope for your sake if you are reading this you never have to deal with New scientist customer service it is disgraceful.
