I was going for 1-2 stars, but that would be highly unfair, for a poor customer service is "standard" these days and has been established as the "golden rule" by Amazon: Don't listen to customers, don't read their mails, just send empty apologies that have nothing to do with the problem at hand.That out of the way: The content offered for the money is good. No, it is not "intellectually challenging science-of-the-day", it's more of a glimpse into recent discussions, semi-more-in-depth essays about what you find everywhere around the interwebs (including all the latest hypes), but for the most part the articles are well written and at least *feel* like reliable first-step-sources. If there were more scientifically founded discussions of opposing views on a matter, less pop-science "for the laywomen", the high price for a subscription would be even more justified.However, the presentation of that content is poor at best or outright unacceptable. A website from the late 2ks, an Android app that is simply not working properly (see reviews on G's "play" store) and Amazon-like support (see above: Doesn't even READ questions coming in, just sends out copy&paste texts) is NOT what you expect for the money you pay. Personally, I would prefer more audio content, but for now I am going to cancel my subscription since the content isn't DELIVERED to me. I simply do not have the time or the will to keep "trial and error" my way through malfunctioning apps or slow websites, thank you.----------Response to response from vendor: I did report problems "immediately", first response from support took over three days (so much for "immediately") and was non-sensical. After I gave a negative feedback on the support I received, support escalation clicked in. I provided screenshots and detailed information about the issues I experienced and got back a response that my input was being forwarded.That happened over a week ago. My "issues" are such that I can not enjoy the content (for which I am paying) and that products offered (the app) malfunction. Over a week of response-time is neither "immediately" as you say nor is it creating confidence in a satisfying customer-vendor relationship.The copy+paste response published here on Trust-Pilot really nudges me to drop my rating from three stars to zero stars.-- UPDATE: After way over a month STILL no response to my mails. My fear that "support" is only interested in paying customers and give a bleep once you are ready to go was correct. A garbage app and content you can easily find for free elsewhere isn't worth the high price. Downgraded from 3 to 2 stars.
