A friend agreed to build a PC for me before he moves out of country. So at the end of February I ordered the parts, only to discover the power core was bad. It took two weeks to replace the power core, then a few more weeks to get my friend back over to work on it . . . only discover the replacement core was also bad. This time we got a working power core from Best Buy only to discover the motherboard is defective. At this point I'm fed up and my friend is leaving the country in a few weeks and does not have the time to wait for replacement parts to come back so I just want to get a refund for everything, but Newegg won't refund anything, only offering to replace the bad parts. With my friend leaving this does me no good at all. The customer service was no help either.Just don't buy anything from this place.