Bought a PC case last year and it was smooth sailing. Attempted to purchase a PC on February first and the order went through and everything was confirmed. Get an email the next day saying my order was voided and my refund was “under review” so I tried reaching out to their customer service team to see what was going on. Why was my order processed and confirmed just to be voided? Seems like they’re doubling selling items or maybe they just have a terrible payment processor UI? If you’re going to void a purchase than the least you could do is respond to your customers asking for assistance… but instead they keep saying they’re looking into it and then close the chat without answering me. I opened a case with PayPal to get my money back, but they finally processed it. I don’t have a clue what is happening to this company, but it seems like they’re suffering on the order fulfillment and customer service aspects. I should have believed the other reviewers but they used to be so good. Hopefully they can turn the ship around and make make amends to the customers they lost.
