I’ve read all the messages that have been posted recently and I’ve got to agree since Nest was taken over by the monopoly that is Google, i’ve noticed a fundamental change in it’s ability to service it’s client base nest device owners. I’ve also given up like the others, after wasting hours being instructed by hapless advise, leaving me extremely frustrated on a merry go round of fruitless advice by staff attempting to assist when they obviously don’t have the tools to help leading to so many pointless conversations, a common denominator where they are simply making it up as they go along, i’m sympathetic at how little they may be paid paid and how they themselves are abundantly not being supported by being trained by Google ! i’ve invested in a digital thermostat and security cameras which are now not working in the past Nest gave support and the issues were dealt with i’m now having to migrate to other providers who have better customer service reviews on “trust pilot” … Google have a total lack of concern since they purchased Nest and have destroyed it’s client base confidence by treating us with a total contempt, I hope this monolith can now be broken up by US company laws to enable a refresh process as it’s simply not working under the current regime, every time I called the many different advisers I’d get a totally different set of responses to my enquiries they don’t even have a consistent script, one involved my being instructed to dangerously hang off a ladder with a camera to take a picture of my outside security camera with date and SN and reference on paper then email it back to them, I was told later by a “more technically qualified advisor” that this was “totally not going to help” I was then told to carry out a factory reset on my Mac laptop when the app said it was not working due to no “update” I was told the Nest app does not now work with Apple products (yet again the monopoly of Google riding roughshod over its customers needs), I was then told to get a PC to run the app this then crashed then the phone call was abruptly ended by Google, I’ve called back since and once again been given a “no help”.. I calculated i’ve spent the good part of five days over the last six months trying to get my nest products to work and it’s been an awful experience, much cheaper to dump Google and move on ..
