Booked a National Trust holiday cottage for the 1st June then Covid 19 arrived. Informed by NT that they would be closing all premises until the end of June, well in advance of the current government guidelines and that they would offer a deferment even though they had in effect cancelled my holiday. They were not in a position to say whether or not lock down would still be in place for my holiday date. Refused a refund of deposit and then stated that they would charge us a cancellation fee . Email was in my view passive aggressive and phone number to contact not in use. Apparently NT haven't heard of phone diverts.Congratulations NT your are very successfully wrecking your holiday business. I will never book with you again. A deferment is not possible as the holiday was to celebrate a wedding anniversary and I have been told I will need neurosurgery when possible so by next year I will be either too ill to go or unavailable. I can't insure for a medical condition requiring imminent surgery which wasn't apparent at the date of the booking. As yet I cant claim on my travel insurance because the government advice doesn't extend that far into the future.NT appear to be hiding behind their email system and making it as hard as possible to contact them.Already written to the CEO.UPDATE 17.4.2020NT have now agreed a full refund but state this is partially due to my medical condition. I suspect it has more to do with breech of contract.
