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Still waiting for order for one item…

Still waiting for order for one item placed on 08/12/20. This was meant to be a Christmas present. I had to go and by something else last minute. Spoke to customer service who assured me dispatched but yodel shows as still waiting to receive the parcel. Customer service were meant to ring me back next day but needless to say they didn’t. Ignored my e mail too. I know Covid is making things difficult but this is unacceptable.

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Date of experience: Jan 11, 2021