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Wimpole Hall used to be a great place but now run down poor facilities poor staff attitudes…

Wimpole Hall used to be a great place to visit. Had something for all the children and the whole family. Now really run down and nothing for children . All investment in new parking areas but very little else. Pandemic remains an excuse for poor attitudes of paid staff and services. Over reliance on volunteers. I called to ask when the adventure playground would re-open as has been closed for 2 years. Many promises made at different intervals ie yes it will open this summer 2021, no it will open at Christmas, no it will open at Easter 2022 etc. Finally told today by obnoxious paid employee that thought the opinions and feedback of paying members of the public was just irrelevant. You really need to listen to this conversation circa 11:45 am 7 April 2022 with the customer unfriendly Claire Childerley!The Wimpole estate aren't prepared to fund this investment despite it being the most visited estate in the country and the worst really now.

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Date of experience: Apr 07, 2022