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BEWARE: Subterfuge by the National Trust

I bought life membership for my granddaughter in early January and it includes a guest. Two weeks later I bought life membership for my grandson and his doesn’t include a guest. Their system changed mid-January and although I had phoned in advance asking if there were any price changes due I was told not until March 2023. So for the same price two cousins have vastly different memberships and they won’t give me a refund of the inferior membership. Devious practice for an organisation that depends so much on good will.

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Date of experience: Jan 30, 2023