Was given membership as a gift which was renewed at Christmas and our new address details given. New cards did not arrive so the buyer chased - took him over 30 mins to get through and a good 30mins 'sorting' with admin staff. One month later still no cards received. I phoned - took an hour to get through. Eventually I got to speak to them - they advised that Nat Trust were having IT system problems and that they were about to change their entire system. I complainrd that while they are sorting their problems they have had our money but we've already missed out on several months of paid for membership and seems ongoing. They advised that we could use our 2022 card and explain at the site visited and in the meantime they would email us temporary cards. Yet another month later and I'm still not in receipt of the emailed cards or a physical cards. Please National Trust advise your members of what is going on and send our cards!
