Some months ago I changed my email address online but they're still sending emails to my old address. Now I find that I can no longer log in to check/change my details online. I tried calling them but gave up after a lengthy wait on hold. This is not the level of customer service which I expect from such a (formerly) much-loved institution. I also note that they cannot be bothered to respond to the numerous negative comments on this site. Perhaps they should re-direct some of the energy which they put into being politically correct to improving their services to members.Update: I was contacted directly by the NT soon after posting my negative review and they have now sorted out my problem. Their service is still below par but all credit to them for their active response hence an upgrade from 1 to 3 stars.
