Like other reviewers, I’m frustrated and annoyed by the difficulty of renewing our membership. Tried to do this online. Gave up after several unsuccessful attempts. Phoned. 35 minute wait, then spoke to unfriendly/unhelpful agent who wanted to take me through lots of security questions. Why? - I’m hardly going to pay someone else’s membership fee! She then transferred me to the payment people - at which point I was cut off. 🙈Tried emailing. To be fair I got a reply telling me I could renew by bank transfer, with details of how to do this. Paid our fees on 20 June. Two weeks on, no cards. Worse, received an email saying our membership had lapsed. No reply to my chasing emails. The membership team clearly has zero interest in helping loyal members or providing anything resembling customer service. As a contrast i renewed my Historic Houses membership with a simple phone call, answered within two minutes. Look and learn National Trust!!
