I’ve been a member for more years than I can remember and will no doubt carry on as we love it. Sadly tho I recently changed from family to a couple We have paid family to allow pud grandchildren to come along. I rang to swap to a couple and all appeared fine. New cards would’ve sent and as the DD was due soon I would be charged for family and be given a refund for the overcharge. Now six weeks in and despite calls no refund and no idea when it might happen. Come onNT customer care please
