Awful Customer Service - we won't be renewing!We've been members for a number of years and have enjoyed visiting the NT sites. That said, it's all only good until you need to make any changes or speak with customer services. At the beginning of 2023 we needed to close the bank acc NT was taking direct debit from. We called them well In advance and got the acc updated. Waited a month for DD to come out of new acc - it didn't happen. Called again to check & was assured they have changed it now - again it wasn't done. All this while we started getting automated email saying we haven't paid for membership fees! Made a written complaint via email and was assured someone will call - that never happened so we called back on more time & this time were told previous updates were not done correctly by them & this time it will definitely work. Well it did work, but instead of the amount I was told it will deduct - they deducted more than twice of that (even more than what was owed to cover the remainder of our annual membership fees). The last email I sent them was in July to ask why they've been so clumsy for a small matter such as updating direct debit on account - to which they said they'll get back to me. We've now given up, chasing for over 6 months, and have decided not to renew membership as it's too much of a hassle.
