Traveling from Australia and wishing to see some of the properties that the National Trust manage in the UK during our two months driving tour we contacted them to inquire about membership. Found them to be hopelessly inefficient with email responses - which took over a week and multiple staff to answer who do not bother to read the thread to understand the whole story - which we initiated one month before we arrived in the UK. They were also overly bureaucratic and inflexible with rules. Insisted that the membership card had to be sent to Australia even though we had already left! When we went to Stonehenge (28th July 2023) we found English Heritage to be far more accommodating giving us a Seniors membership for only GBP 76 and even refunding the booking fees we had already paid for entrance tickets to Stonehenge. When we went to the Giants Causeway (11th August 2023) we again inquired about membership with National Trust. They were not only much more expensive GBP 104 but they also refused to refund the entrance fees already paid to enter Giants Causeway before we used it!
