Don’t book ticket refund for Christmas at Belton as they won’t refund your money if you have covid. Just done a test before getting in the car to visit for the day and i have Covid. Ticket refund policy will not accept lateral flow positive result as reason for refund. They are effective encouraging people with covid to go and spread germs at the Christmas events - very unethical and disappointing. Won’t be visiting or rebooking, feel very disappointed and disgusted at the lack of public safeguards to avoid disease transmission. Surely health is worth more than money. Can’t rebook as would have needed to know 24 hours in advance. Very disappointed. In the automated world you should be able to rearrange with less than 24 hrs notice and payment protection should cover you for positive lateral flow tests for covid without having to get a GP letter, don’t they know GP’s are busy.
