I visited Nymans today with a group of friends some members some not. I was disappointed at the entrance to find I was not able to include a guest ( I have been a member for many many years but not used membership). As a member of the RHS I am able to admit a guest. I have to say that this policy is short sighted on your part as the guest may decide to take a membership themselves and it is at least another person to use the cafe shop etc. my friend tried to pay her entry but was bombarded by your staff member who would not accept no for an answer. She kept on and on about taking a membership or paying to get in and paying more for a donation. To the point where I had to say ‘what part of no do you not understand’ It was like being sold a time share. Clearly your staff are on a bonus for signing up new members but it is a most unpleasant experience for your members and their guest. Whilst you may think this policy is beneficial I can assure you it’s not and you make people question why they are bothering. Please address this unhelpful attitude and return our visits to the extremely pleasant experience they should be. Marian Wallbank
