I need to provide feedback on behalf of my daughter & her family's experience attending Greys Court NT location today, Easter Sunday.They have a lot of stress in their lives & this was supposed to be a day out to alleviate some of this pressures of life.They couldn't locate the NT membership card. They hunted high & low with toddler in tow who is going through regression, so nerves were frayed due to lack of sleep.My question is, surely their membership could have be found on NT records just by going a search on their names to confirm they were paid up members?The NT card is made of paper so looks just like any unassuming business card, nothing stand out, so easily lost amongst a chaotic young household.On arrival at the venue, they found they didn't even need their card if only visiting the grounds & not the house...Th NT website was not clear on this information & the day was almost a completely ruined experience.They had no facility to PRINT anything to replace the missing card. NT improve your website & get with the 2025 programme...use QR codes or the such so people can still enjoy the locations minus their physical membership cards. They can just show membership evidence on their phones?It's disappointing..we always spend a small fortune when in the cafes & gift shops, so surely you could accommodate this simple ask that can help others?
