I have used Namecheap since 2016. Initially, I was put off that phone Customer Support wasn’t available, but Live Chat responds promptly. I also find that there are online helps for my website and plan. The Knowledge Base is extensive. Whatever I do not understand, there is live chat. The Live Chat representatives respond in timely manner, they are professional, courteous and most of all patient! ( I am 70 and not very techie) The Reps assist me step by step, walking me through the process. If I mess up, they are waiting online to make the necessary corrections. If something is beyond their scope, they transfer me to the next level. It is always a smooth, timely transition for me. And, it’s exactly what I was seeking. I love the hosting plans available, the customer service and most of all the value!
