I have been such a long customer for Namecheap, since 2019 and never encountered such major issues, and when i did have some issues the support team was always kind and helpful and resorted my issues right on the spot.HOWEVER, this has not been the case lately, i have been sitting talking to customer support for over 2 DAYS!!! back and forth, every time i talk to someone they tell me "the issue is resolved and everything should be working fine", guess what? its not.i talk to another agent, they say "it wont be immediate changes please allow a couple more hours" Another agent tells me "allow up to 24 hours"This has never happened before? if i make changes to a LIVE website, i expect it to happen, right away immediately? no of course not, but not this much of a delay and wasting my time on a short deadline. Then they tell me its cache? oh thanks i didn't know how to clear cache and thanks for lying and telling me you read the chats to see the issue cause i clearly stated i cleared the cache, then you tell me to do the same thing? how will i do the same thing if i even tried using a whole freshly installed browser on another computer, what cache? I just wish the customer support could be honest and just straight up tell me they don't know what the f they doing so i can just take my business elsewhere and we can stop wasting everyone's time.
