Mai contacted me by phone re my subscription renewal.She explained my options very clearly and talked me through the Omni plan.She sent me an email outlining my options. I took a week to decide and emailed her back. She phoned me back very promptly and I decided to upgrade to the Omni plan on her recomendation. She was very professional and spoke fluent English. she told me I could email her should I have any issues.I'm very happy with my experienceMary Vahey