I had an issue with accidentally signing up to a ‘free trial’ as expressed by many other reviews. Musescore ‘customer service’ asked me to send an email expressing sincere concern at my experience. So I dutifully sent them an email in 29 January as followsHi there,Thanks for replying to my review and for expressing your concern regarding my experience. I’ve now actually just seen that £179 left my account in addition to paying for musescore pro (by accident). It’s made my heart sink as I have bills leaving my account in the next few days and not sure I can cover them now.I’d really appreciate explaining my experience to you, and id like to request a full refund for the musescore learn subscription. Having signed up to the free trail (which I’d thought was to download pdf sheet music) I got no instructions as to how to cancel the trail and had thought I’d done it via the app - but obviously not.Best wishes,Esme I managed to get my £179 back via Apple Pay. So that was good. I just head back from then today - 3 months later - saying again that I could get a refund via Apple Pay. Absolutely no attention to my complaints.I think this company walks a line and it’s extremely confusing what you get and very easy to accidentally sign up to free things that aren’t actually free. Misleading at best. Unnecessary as I think the product it potentially good.
