Incredibly disorganized company.In 2021 we migrated our MongoDB cluster to their managed service. All went fine for a few months. Mongo then without informing us forcibly upgraded our cluster to MongoDB 4.4 which was a breaking change and took our SaaS product down.When we reached out to MongoDB support their solution was for us to 'upgrade to new M10 cluster and select 4.2 as the MongoDB version when configuring it'. A substantially more expensive upgrade.It turned out that Mongo had sent emails out to some customers informing them of this update but 'Unfortunately, it appears that we missed a small number of customers when sending these emails due to an internal error.'They gave us a $200 credit on our account as a goodwill gesture.So far so bad. We doubtless moved our service off of MongoDB's hosted product ASAP and deleted all our infrastructure in their cloud product and settled our bill.Fast forward to 2024 and we start getting emails stating our account is in arrears and to please settle the invoice.After reaching out to support turns out 'According to the Billing Profile on your Atlas Org, you are incurred with $5 on each month since April 2021. Although all clusters were terminated, you did not cancel the Atlas Developer support subscription.'Unbelieveable. They used their own goodwill credit to pay themselves for support on clusters we deleted three years ago.And I'm receiving daily emails for the past few weeks demanding payment and warning me my account will be suspended.Please close my account and please stop emailing me.
