I'm pleased with the MindBody customer service. I was able to meet Carmelina Amore the account manager during my recent visit to London. She introduced me to the new features on the Ultimate 2.0, so I upgraded my subscription to it. I'm extremely happy with the training that I'm getting from Carmelina. She is very knowledgable and helpful.The only issue that I'm not happy about is that I find the Ultimate 2.0 subscription a bit expensive especially if you have with the branded App. It will be great if you can reduce the pricing.