I tried to install office 365 today and had an issue so I spoke with the Microsoft support desk as I am not so IT minded - this has been one of the worst experiences I have had regarding IT support of any nature - no one knows what they are doing - and they pass you onto other people who also have no knowledge of what is occurring - I think the worse is when a gentleman with an Asian accent picking up the phone and telling me his name is Chuck Norris and doing it with an American accent whilst giggling on the phone took the biscuit (funny now when I read it but infuriating when I am having so many issues). I was then informed that they could not give me any help due to the fact that I had asked for a trial period first so had to go via a forum - One of the main reasons why I am having to install office 365 is that I want to use drop box on line which apparently now you have to have a 365 account to do so which I find very unethical to say the least.
Dear Caroline - I have now tried again to install 365 only because I need it for my business I spoke with two people who were fantastic and then I had to be put through to technical support who told me that it would take 15 mins waiting time which I was prepared to wait for but 45 mins later the line went dead - my service number is 1314011177 This was put down as an urgent request !!!!!!!!! Please could you update me on how I can resolve my issue ......................
