Sadly forced to post here, as there is no way to contact microsoft by email to log a complaint. Obviously I do not wish to enter another chat or phone as that is what I have been doing.In essence, it is impossible to share a office 365 account, there is a bug. I have reported it several times. Every time I contact them for an update, it is like starting from scratch and wastes over an hour of my time.the complaint is that- service advisers unable to access ticket information- asking me to repeat over and over unnecessarily- transferring me without explaining why and doing this abruptly leading to me having to start over- service advisers trying to follow flow chart based troubleshooting, when these steps had already been tried out- I had simply asked for an update from technical support whihc was not given- failure to upgrade our account on a temporary basis whilst this was being fixed- failure to call me back after 48 hours- closing a ticket when it was not fixed- not giving client simple access to the ticket log, so we can check progresswhen it works the product is fine in general.
