For 2 weeks I have been unable to access my 365 account at all. I simply cannot log in. 8 hours of phone calls, at least 10 different staff members, I can't even make a formal complaint because, to make a complaint, you have to log into your account (the irony isn't lost on me). I have now been on hold for over an hour after being transferred back to another team (I have spoken to at least 3 times already) and I honestly think they have, at this point, put me in a "do not answer" queue.