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Dishonest customer service.

To begin with'premium phone,' is awful. But that's my fault for poor research. What is appalling is the customer services.After sending me a broken phone it took 4 months to get them to swap it. Which they never did they just sent the broken phone back.Originally they told me that it wasn't my phone so they wouldn't fix it despite buying direct from the company.Every customer service rep promised the world. But they just have a script to fob customers off.Using words like I personally promised to fix this for you and please don't worry I'll personally take care of it.All lies.I made a bad purchase and it will stay with me. Please don't make the same mistake. Buy cheap buy twice.

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Date of experience: May 31, 2020