Bought a Redmi note 9 from this company directly because they state that you get technical support , that was a joke ...on connecting earbuds to this phone you can hardly ear any sound. I contacted Xiaomi , they took me to settings and none of the spec settings they were asking me to find were visible, they then then tried pointing the blame at the point of purchase untill they realised I had bought it from them directly . They then wanted me to return the phone for repair. I told them I just wanted a refund so I could buy from trusted reliable company . to get a refund Xiaomi send a Jiffy bag to your purchase address (5 days ) you send phone back in Jiffy bag ( 5 days ) then they process a refund ( 7 days ) ..12 days to get refunded if your lucky ....Avoid this Chinese company .Update for Xiaomi ......there response is basically to try and show protential future customers that that Xiaomi has a caring , helpful customer service ...but that would be a lie ...10,000 people have read this review and hopefully bought a phone from a reliable trusted source.. . Which is definitely not Xiaomi .
