xiaomihave refused to repair my xiaomi electric scooter which is under warranty. unless i pay their repair centre called sbe ltd over £100.This is illegal under Under Consumer Rights Act 2015 goods have to be fit for purpose and satisfactory quality.I have bought an xiaomi electric scooter. it comes with a 2 year warranty. xiaomi uses a third party for the repairs called sbe ltd company number 03203217. this company is violating uk law. they have refused to do the repair based on oxidation damage. and software being corrupted.the scooter has only had normal use and therefore if oxidation has happened due to moisture in the air and the components of the scooter not being made or sealed properly this needs to be repaired without cost. Under Consumer Rights Act 2015 goods have to be fit for purpose and satisfactory quality. a scooter is meant to be ridden on in hot or cold weather and therefore components if not sealed properly can oxidize from the atmosphere. furthermore the scooter software was upgraded through the official app in the normal manner. if it gets corrupted this way then this comes under the consumer act once again and needs to be repaired for free.this company is violating uk law by placing a blanket rule that any issues related to software corruption or oxidation is not covered under warranty.this needs to be stopped immediately.my scooter is an xiaomi essentials, serial no: 25702/00225730 repair no: WB-MI-0039321-001.
