I would like to share my bad experience with xiaomi CompanyI bought a 20,000mAh Redmi 18W Fast charge power bank and Redmi Buds 3 on 5/2/2023 from Mi store in san stephano mall Alexandria Egypt and on the same day I travelled to Dubai UAE and I didn't try the power until I reached dubai (because of my trust in Mi products) and once I got the power bank out of it's case to charge it... I was shocked the power bank doesn't work and the lamps don't blink so it neither charges nor getting charged and on the next day 6/2/2023 I went to Mi store at burjman mall in Dubai and the sales Representative there checked the power bank and he told me unfortunately sir it doesn't work and I can't help you since the store offers local warranty only however I have got the case of the power bank and the purchase invoice as well. I have sent an email to xiaomi global customer service on 11/2/2023and they aksed me to follow some troubleshooting instructions and I have already done that before from my end and the sales representative of the store that I visited did the same as well but it was useless so they send another email stating that I should arrange an appointment with my point of purchase to fix their faulty product because the retailer is the one who is responsible for fixing the problem so should I do that since I am staying in Dubai for meanwhile and the purchase point was in Alexandria Egypt and I sent them several emails stating that I am busy and stay most of the time remote areas so the power bank is essential for me but they just keep saying contact your point of purchase.I didn't ask for a reimbursement for the inconvenience despite of my right to ask for but I have just asked to get my problem solved on the contrary they did nothing regarding the problem and they didn't offer any sort of assistance...I won't buy any of their products in the future... worst costumer experience ever...
