I recently signed up for Mercari because I found a toy I had been looking for that I was not able to locate in stores. That transaction went smoothly. I wish the rest of my attempts at purchases had been the same. After my initial purchase, Mercari emailed me a few coupons. I thought I’d give them a go and found a few different clothing items to purchase. I tried to purchase something 4 different times and had 3 of those sellers cancel my order for absolutely no reason. The fourth purchase I made took 3 weeks to arrive after the seller claimed the post office lost the package, despite the post office claiming they never received it. I had tried to cancel the order as Mercari claims you can after a certain amount of time has passed but I was never able to cancel it. And there was no way to contact customer service anywhere. When the package finally arrived I found that I was not sent the size I had ordered. When I tried to make a return claiming I was sent the wrong item, my claim was denied as “it doesn’t fall into acceptable returns options”, despite their site claiming you can file returns if you aren’t sent the right size. This company is a scam and I will no longer place any orders here.
